Runwaytime Support
Need help with Runwaytime? Send us the details below and we will review your request.
Email support
Helpful Details to Include
- Your device model and iOS version.
- The Runwaytime app version.
- A short description of what you expected and what happened.
- Screenshots or screen recordings, if they help explain the issue.
Common Checks
- Confirm Photos, Calendar, Location, and Notifications permissions in iOS Settings.
- Reopen the app after changing permissions.
- Check that an event is saved before exporting an itinerary PDF.
- For shared calendars, confirm you are signed in and that the invite link or member email is correct.
- If server login fails, confirm the server address, network connection, email, and password.
- Use the local backup export before deleting app data or switching devices.
Account and Data Requests
For account access, shared calendar, or cloud data deletion requests, email support@runwaytime.app from the account email address when possible.
Privacy
Review the Runwaytime Privacy Policy for details about local storage, permissions, and data handling.